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Refund Policy

Last Updated: January 9, 2026

1. Overview

At PhotoShare, we want you to be satisfied with our service. This Refund Policy outlines the conditions under which refunds may be issued for event subscriptions and payments.

2. Refund Eligibility

2.1 Service Issues

Refunds may be issued if you experience technical issues that prevent you from using the Service, provided that:

  • The issue was reported to us within 7 days of the event start date
  • The issue was caused by our platform and not third-party services or user error
  • We were unable to resolve the issue in a reasonable timeframe
  • The issue significantly impacted your ability to use core features

2.2 Event Cancellation

If you need to cancel your event and request a refund:

  • 7+ days before event: Full refund (100%)
  • 3-6 days before event: 50% refund
  • Less than 3 days before event: No refund
  • After event date: No refund

Note: "Event date" refers to the event start date you specified when creating the event.

2.3 Duplicate or Erroneous Charges

If you were charged multiple times for the same event or charged in error, we will issue a full refund for the duplicate or incorrect charges. Please contact us within 30 days of the charge.

3. Non-Refundable Situations

Refunds will NOT be issued in the following situations:

  • Change of mind after the event has started or concluded
  • Failure to use the Service after payment
  • Lower-than-expected guest participation or photo uploads
  • User error, such as incorrect event settings or sharing link distribution
  • Third-party service issues (e.g., internet connectivity, device problems)
  • Violation of our Terms of Service resulting in account suspension
  • Expired or unused events more than 60 days past the event date
  • Partial refunds for events that were partially used

4. How to Request a Refund

To request a refund, please contact us with the following information:

  • Your account email address
  • Event name and ID
  • Payment date and amount
  • Reason for refund request
  • Supporting documentation (if applicable)

Contact Methods:

5. Refund Processing

5.1 Review Timeline

We will review your refund request within 3-5 business days and notify you of our decision via email or your preferred contact method.

5.2 Refund Method

Approved refunds will be processed using the same payment method used for the original purchase. Please allow:

  • Credit/Debit Cards: 5-10 business days
  • GCash/PayMaya: 3-7 business days
  • Bank Transfers: 7-14 business days

5.3 Partial Refunds

In certain circumstances, we may offer a partial refund or service credit instead of a full refund, such as when:

  • The event was partially completed
  • Some features were successfully used
  • The issue affected only part of the event duration

6. Service Credits

In lieu of a refund, we may offer service credits that can be applied to future events. Service credits:

  • Are valid for 12 months from the date of issue
  • Are non-transferable and cannot be redeemed for cash
  • Can be applied to any event subscription or payment
  • Cannot be combined with other promotional offers unless specified

7. Free Trial Events

Free trials or promotional events are not eligible for refunds since no payment was made. However, if you upgrade from a free trial to a paid plan, the refund policy applies from the date of payment.

8. Subscription Renewals

If you have a subscription that auto-renews, you can cancel at any time to prevent future charges. However, refunds for completed billing periods are generally not provided unless there were technical issues or billing errors.

9. Disputes and Chargebacks

We encourage you to contact us directly to resolve any payment disputes before initiating a chargeback with your bank or payment provider. Chargebacks may result in:

  • Immediate suspension of your account
  • Loss of access to event photos and data
  • Inability to create new events
  • Additional fees to cover chargeback processing costs

We will work with you in good faith to resolve disputes, but we must protect our business from fraudulent chargebacks.

10. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise (e.g., natural disasters, medical emergencies, death in the family). If you have a special circumstance, please contact us to discuss your situation. We will review on a case-by-case basis.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your purchase will apply to that transaction.

12. Customer Satisfaction

Your satisfaction is important to us. If you're experiencing issues with our service, please reach out before requesting a refund. We're committed to helping you have a successful event and may be able to resolve your concerns quickly.

13. Contact Us

For refund requests or questions about this policy, contact us: